Privacy Policy
Last updated: July 2026
Cool Koala Creative ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through coolkoalacreative.com, how we use it, and the choices you have. We operate from Niagara, Ontario, Canada, and handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Owner & data controller
Cool Koala Creative, 204 Dominion Road, Fort Erie, ON L2A 1G5, Canada.
Contact: [email protected] · (289) 205-3232.
Information we collect
- Information you give us when you submit a contact form or book a call, such as your name, email, phone number, business name and message.
- Usage and device data collected automatically through analytics and advertising tools, such as pages visited, referring site, approximate location, browser and device type.
How we use it
- To respond to your enquiries and provide quotes and services.
- To schedule and manage discovery calls and appointments.
- To understand how the site is used and improve it.
- To measure and improve our advertising.
Service providers we use
We share limited data with trusted third parties who process it on our behalf:
- Cloudflare: website hosting and delivery.
- Web3Forms: processing and emailing contact-form submissions to us.
- Cal.com: booking and scheduling discovery calls.
- Google Analytics: website analytics.
- Google Ads and Meta Ads: advertising, measurement and remarketing.
Each provider handles data under its own privacy policy. We do not sell your personal information.
Cookies & tracking
We use cookies and similar technologies for analytics and advertising. See our Cookie Policy for details and how to opt out.
Your rights
You may request access to, correction of, or deletion of your personal information, and you can opt out of marketing at any time. Contact us at [email protected].
Data retention & security
We keep personal information only as long as needed for the purposes above, and take reasonable measures to protect it. No method of transmission over the internet is completely secure.
Contact
Questions about this policy? Email [email protected] or call (289) 205-3232.